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WE HAVE TEMPORARILY STOPPED “IN PERSON COUNTER  SERVICES”. CALL US ON 3309918  OR  ACCESS OUR ONLINE SERVICES HERE. 

CLICK BELOW FOR ALL INFORMAL SETTLEMENT SERVICE REQUESTS / COMPLAINTS 

The Ministry of Housing and Community Development (MHCD) is responsible for strategy, policy, funding assistance, monitoring and regulation of Fiji’s housing system. We play a lead role in promoting and facilitating the provision of accessible and adequate housing for low and middle-income households and people living in informal settlements.

The Ministry was established in 2018 as a dedicated stand-alone line ministry with a singular focus on the housing sector bringing together Fiji’s long running urban housing programme, previously overseen by the Department of Housing within a wider Ministry for Local Government, and the rural housing programme that was previously overseen by Ministry for Rural and Maritime Development.

The First Home Ownership Initiative was launched in 2014 to provide affordable and quality housing for all Fijians and increasing home ownership across the country, for low and middle-income earners. 

Since its inception in 2014, the First Home Ownership Initiative has assisted more than 2978 Fijian households to a tune of $28.6 million. First Home Purchase Program and First Land Purchase programs are the two main assistance ....

This is an in-situ capital program targeted towards those living in informal settlements, with the aim of offering long term land tenure of 99-year leases for fully serviced and subdivided lots within these areas. These upgrades are carried out with minimum disturbance to the day to day lives of residents in these settlements. The Ministry of Housing and Community Development has acquired 44 development leases earmarked... 

The Ministry of Housing and Community Development promotes and facilitates the provision of accessible and adequate housing for low and middle-income households via the Housing Authority, the Public Rental Board and the Ministry’s rural housing assistance programme. 

​Targeted subsides are offered which support home ownership, ensure access to affordable rentals for those in need and provide assistance with the... 

In addition to the Ministry of Housing and Community Development’s core programmes the Ministry also implements, via a wide range of partners, the following housing assistance programs specifically targeted at different identified needs across the housing continuum in Fiji.

  • HART 

  • Koro-i-pita (Model Town Charitable Trust)

  • UN - Habitat 

  • Habitat for Humanity

  • RISE 

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MINISTRY LAUNCHES NEW ONLINE COMPLAINTS AND SERVICE REQUESTS PORTAL FOR THE INFORMAL SETTLERS 

Tuesday 15 June 2021- Informal Settlers around the country now have a more convenient way to contact the Ministry of Housing and Community Development regarding their complaints or service requests following the launch of Ministry’s new Informal Settlement Online Complaints and Service Requests Portal.

 

The portal will enable those living in informal settlements to reach out to the Ministry without leaving their homes. This is a critical part of the Ministry’s transformation and service delivery, especially amidst the COVID–19 pandemic.

 

Minister for Housing and Community Development, Hon. Premila Kumar, stated that with over 250 settlements around the country, this new online portal will assist the Ministry to deliver its services digitally, which will offer exceptional customer experience with quick response time.

 

The Ministry attends to a large number of complaints and other service requests. On a daily basis, around twenty (20) to fifty (50) Fijians visit our Suva Office.

 

Since the establishment of this new Ministry in 2018, we have introduced a number of initiatives that are customer centric to improve service delivery. The main reason for this new online service platform is for the informal settlers to communicate with the Ministry as and when they like without having to visit our office,” Hon. Kumar stated.